When you place an order for one or more MiMU Gloves, you have 14 days to request a full refund. After this date we will commit to producing your glove(s). You will then have a subsequent 14-days from receipt of your glove(s) to request a refund, in accordance with our returns policy (see below).
Please note that the customer is responsible for being available to receive a parcel upon delivery. If the customer is unavailable, or does not engage with shipping companies or customs requirements then further shipping and customs costs may be payable by the customer to ensure delivery. For the avoidance of doubt, we will not issue a refund due to the customer being unavailable to take delivery or through non-engagement with customs requirements.
We cannot provide refunds for downloadable software products.
On all other products our refund policy lasts 14-days since the date of your purchase and follows the returns policy (below).
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable). For example, any item not in its original condition, is damaged or missing parts for reasons not due to our error, or any item that is returned more than 14 days after delivery
To return your product, you should contact us at [email protected] to find out where to ship your item
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are requesting an exchange, depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an expensive item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
